win1 is committed to protecting the personal information of every player on our platform. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you hold over your information. Please read it carefully.
Important: This Privacy Policy ("Policy") is issued by win1 ("win1," "we," "us," "our") and applies to all personal data collected through the win1 platform at win1.my and any associated interfaces. By registering an account or using win1's services, you acknowledge that you have read and understood this Policy. If you do not agree with how win1 handles your personal data, you should not create an account or use the platform.
1.1 win1 takes its data protection obligations seriously. Every Pakistani player who creates an account, deposits funds, places a bet, or simply browses win1.my entrusts us with some form of personal information. This Policy sets out, in plain and direct terms, exactly what we do with that information and why.
1.2 win1 operates under an international gaming license that imposes binding data governance obligations on our business — including requirements around data minimisation, purpose limitation, storage limits, and security standards. Our approach to privacy is shaped by both our license obligations and our genuine belief that players deserve to know how their information is being used.
1.3 This Policy applies to all data subjects who interact with win1, including registered account holders, visitors who browse win1.my without registering, and former players whose data is retained in accordance with legal and regulatory requirements.
1.4 This Policy should be read alongside win1's Terms & Conditions and Responsible Gaming Policy, both of which reference data processing activities relevant to your use of the platform.
2.1 win1 is the data controller in respect of all personal data collected and processed through the win1 platform. As data controller, win1 determines the purposes for which, and the means by which, personal data is processed.
2.2 Where win1 engages third-party service providers who process personal data on win1's behalf (for example, payment processors, KYC verification services, and analytics providers), those parties act as data processors under win1's instruction and are contractually bound to process data only in accordance with win1's documented instructions and applicable data protection law.
2.3 Questions, requests, or complaints relating to this Policy should be directed to win1's data protection contact at: [email protected]
3.1 win1 collects the following categories of personal data, depending on how you interact with the platform:
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC or passport number (for KYC), username | Yes – for account registration & KYC |
| Contact Data | Mobile number (JazzCash/EasyPaisa registered number or personal number), email address | Yes – for account access & communications |
| Financial Data | JazzCash account number, EasyPaisa account number, bank account details (HBL, UBL, Meezan etc.), transaction history, deposit and withdrawal records | Yes – for payment processing |
| Technical Data | IP address, device type, browser type and version, operating system, session data, login timestamps | Automatic – collected during platform use |
| Gaming Data | Betting history, wagering patterns, game preferences, win/loss records, bonus usage, session duration | Automatic – generated by platform use |
| KYC Documents | Copies of government-issued photo ID, proof of address, proof of payment method ownership | Yes – required for withdrawal processing |
| Communications Data | Live chat transcripts, email correspondence with win1 support, support ticket records | Generated when you contact support |
| Preference Data | Responsible gaming settings, deposit limits, self-exclusion records, marketing preferences | Provided by you when setting preferences |
3.2 win1 does not intentionally collect special category personal data (such as health data, religious beliefs, or political opinions) unless it is voluntarily provided by the player in the context of a responsible gaming query or support request. Any such data is handled with additional care and is not used for marketing purposes.
4.1 win1 collects personal data through the following means:
4.2 win1 does not acquire personal data from data brokers, marketing list providers, or any other commercial data source for the purpose of targeting Pakistani users who have not interacted with win1.
5.1 win1 processes personal data for the following purposes:
6.1 win1 processes personal data on the following legal bases:
7.1 win1 does not sell personal data to third parties. Personal data is shared only in the following circumstances and only to the extent necessary for the stated purpose:
7.2 All third-party service providers engaged by win1 are required to implement appropriate technical and organisational security measures, to process personal data only in accordance with win1's instructions, and to notify win1 promptly in the event of any data security incident.
8.1 win1 operates under an international gaming license and uses service providers located in multiple jurisdictions. As a result, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, win1 takes steps to ensure that appropriate safeguards are in place to protect your data, including standard contractual data protection clauses and assessment of the adequacy of data protection standards in the destination jurisdiction.
8.2 By registering a win1 account, you acknowledge and consent to the transfer of your personal data to win1's service providers and infrastructure in other jurisdictions for the purposes described in this Policy.
9.1 win1 retains personal data only for as long as necessary for the purposes for which it was collected, subject to mandatory retention periods imposed by win1's gaming license and applicable law. The following general retention guidelines apply:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | For the duration of the account, plus a minimum of 5 years following account closure (license requirement) |
| Financial & Transaction Records | Minimum 5 years from the date of transaction (AML regulatory requirement) |
| KYC Documents | Minimum 5 years from account closure or completion of KYC |
| Gaming History | Minimum 3 years from account closure; longer where required by license |
| Support Communications | 3 years from the date of the last communication |
| Self-Exclusion Records | Retained indefinitely to prevent re-registration by self-excluded players |
| Marketing Consent Records | Until consent is withdrawn, plus 3 years for evidence of consent |
9.2 Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in accordance with win1's data disposal procedures.
10.1 win1 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
10.2 While win1 takes all reasonable steps to secure your personal data, no internet transmission or electronic storage system is completely secure. Players are encouraged to maintain the security of their own account credentials and to report any suspected unauthorised access to [email protected] immediately.
11.1 win1 uses cookies and similar tracking technologies on the win1.my platform. Cookies are small text files placed on your device that help win1 deliver a functional, personalised, and secure platform experience.
11.2 You may manage cookie preferences through your browser settings. Disabling strictly necessary or security cookies will impair your ability to use the win1 platform and may prevent login. win1 does not use third-party advertising cookies or share tracking data with advertising networks.
12.1 Subject to applicable law and win1's regulatory obligations, you have the following rights in respect of your personal data held by win1:
You may request a copy of the personal data win1 holds about you. Win1 will respond to verified access requests within 30 days.
If personal data win1 holds about you is inaccurate or incomplete, you may request that it be corrected. Contact support to update your account information.
In certain circumstances, you may request the deletion of your personal data. Note that win1 is subject to mandatory data retention periods under its gaming license — data subject to these requirements cannot be deleted until the retention period expires.
You may request that win1 restrict the processing of your personal data in certain circumstances — for example, while a dispute is being investigated.
Where technically feasible and legally permissible, you may request a machine-readable copy of personal data you have provided to win1, for transfer to another service provider.
You may object to win1 processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though win1 may have compelling grounds to continue where required by regulation.
12.2 To exercise any of the above rights, contact win1 at [email protected]. Win1 may require verification of your identity before processing a data rights request. Win1 will acknowledge your request within 5 business days and endeavour to fulfil it within 30 days.
13.1 win1 is strictly restricted to individuals aged 21 years and above. win1 does not knowingly collect personal data from individuals under the age of 21. If win1 determines that a minor has registered an account or provided personal data to win1, it will immediately close the account, delete or anonymise the minor's personal data to the extent not required for mandatory reporting, and return any net deposits.
13.2 If you are a parent or guardian and believe that a minor in your household has registered a win1 account, please contact win1 immediately at [email protected] so that the matter can be addressed without delay.
14.1 win1 may send you promotional communications about bonuses, new game launches, PSL promotions, seasonal offers, and other win1 updates by SMS to your registered Pakistani mobile number or by email. Marketing communications are sent either on the basis of your explicit consent or on the basis of win1's legitimate interest in keeping existing players informed of relevant offers.
14.2 You may opt out of marketing communications at any time by: (a) using the unsubscribe link in any marketing email; (b) updating your communication preferences in your win1 account settings; or (c) contacting win1 support at [email protected]. Opting out of marketing will not affect transactional communications related to your account (such as deposit confirmations, withdrawal notifications, or security alerts).
15.1 The win1 platform integrates third-party services including live casino game providers, slot game providers, sports data feed providers, and payment processors. These third parties operate under their own privacy policies and data protection frameworks. win1 only shares with these providers the minimum data necessary for service delivery.
15.2 win1.my does not contain links to external third-party websites. Where win1's platform uses third-party game or data feeds within its interface, those streams are embedded within win1's secure platform environment and are subject to the contractual controls described in Section 7.2.
16.1 win1 reserves the right to amend this Privacy Policy at any time. Significant changes will be communicated to registered players via in-platform notification or by email to your registered address. The date of the most recent revision is displayed at the top of this document. Continued use of the win1 platform following the effective date of any amendments constitutes your acceptance of the updated Policy.
16.2 win1 recommends that you review this Policy periodically to stay informed of how your personal data is being handled.
17.1 For any questions, concerns, or requests relating to this Privacy Policy or win1's handling of your personal data, please contact:
win1 Data Protection Team
Email: [email protected]
Live Chat: Available 24/7 via win1.my after login
17.2 win1 will acknowledge all privacy-related correspondence within 5 business days and aims to resolve all queries within 30 days. Where a complaint cannot be resolved to your satisfaction, you may escalate the matter to the data protection supervisory authority or gaming regulatory body applicable under win1's license.
Summary: win1 collects only the data it needs, uses it only for the purposes stated here, does not sell it to anyone, secures it to banking-grade standards, and gives you meaningful rights over it. If you have any concerns about how your data is handled, our support team is available around the clock.
Every byte of data transmitted between your device and win1's servers is protected by TLS 1.3 encryption — the same standard used by international banks. Your credentials, personal data, and financial information travel encrypted at all times.
win1 does not sell, rent, or trade personal data to advertising networks, data brokers, or any other commercial third parties. Your information is used solely for delivering win1's services and meeting regulatory obligations — nothing else.
Access, rectification, erasure, portability — your data rights are not just listed here for appearance. win1 has a documented process to handle each type of request and responds to all verified privacy requests within 30 days.
win1 applies specific retention schedules to each category of personal data. Data is held for the minimum period required by law and deleted or anonymised securely once the retention obligation expires — not held indefinitely.
JazzCash and EasyPaisa transaction data is shared only with the respective payment processors for settlement purposes. win1 does not store full mobile wallet credentials and does not share your Pakistani banking information beyond what is necessary for your transaction.
win1's international gaming license imposes binding data governance requirements — not optional guidelines. Compliance with KYC, AML, age verification, and responsible gaming data obligations is monitored by win1's regulator. These protections exist because our license requires them.
Your Data Is Protected — Now Play
Your personal data is secure. Your PKR funds are protected. Your gaming experience is licensed and regulated. win1 is always open — live casino, cricket betting, slots, and crash games, all in one place. 21+ only.
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